This Privacy Policy defines how we, PANDATOUR SRL, collect, store, and use your personal data when you access or interact with our website www.pandatour.ro, and where we obtain or collect your data from.

 

This Privacy Policy is applicable from October 1, 2018.

 

Contents

• Summary
• Details about our company
• What information we collect when you visit our website
• What information we collect when you contact us
• What information we collect when you interact with our website
• What information we collect when you place an order on our website
• How we collect information about you from third parties
• Disclosure and additional uses of your data
• Changes to our privacy policy

 

Summary

This section summarizes how we obtain, store, and use your data. This summary is intended to provide a general overview of the privacy policy. This section is not a complete description, and it is necessary to read the additional chapters present in this document for further details.

• Data Controller: PANDATOUR S.R.L.
• How we collect or obtain information about you:
  • when you provide the respective data (e.g., by contacting us, by accessing, ordering, or purchasing various Panda Tur services and products, by filling out the offer request form, by creating an account on the site, by subscribing to the company's database to receive marketing information about our services and products;
  • when you access our site, some data is collected through cookies;
• What information we collect: name, surname, phone number, home address, email address, ID card series and number, passport series and number, personal identification number (CNP), IP, date of birth, children's age.
• How we use your data: for business and administrative purposes (especially to contact you and to process the orders you place on our site), to fulfill our contractual obligations, to promote our goods and services, and in connection with our legal rights and obligations.
• Disclosure of user data to third parties: the minimum necessary to fulfill our contractual obligations to you - to hotel, transport, and tourism service providers, for business operations, to comply with legal obligations.
• Your data is not sold to third parties.
• How long your information is stored: no longer than necessary - depending on our legal obligations (e.g., to maintain accounting records), or depending on any other basis on which we use the information (e.g., consent, contractual obligations, legitimate interests). Information about specific data storage periods for users is found in the section Duration of storage of your data.
• How your data is secured: by using technical and organizational solutions such as: storing information on secure servers, encrypting data transfers to and from our servers using SSL technology, encrypting payment transactions on the site using SSL technology, allowing access to your personal data only when necessary, encrypting personal data, encrypting emails, pseudonymizing and/or anonymizing personal data.
• Use of cookies and similar technologies: we use cookies and similar information collection technologies, such as web beacons, on our website, including essential, functional, analytical, and targeting cookies.
• Use of automated decision-making processes: we use automated decision-making processes in connection with our website, e.g., using Web Analytics tools, cookies, web beacons, or using targeting cookies to display ads to people who visit our site on other websites (e.g., using the Google AdSense network).

 

What information we collect when you visit our website

We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your data.

 

Cookies and similar technologies

Cookies are data files that are sent from a website to a browser to record information about users for various purposes.

 

We use cookies on our website, including essential, functional, analytical, and targeting cookies, and web beacons.

 

You can reject some or all of the cookies we use on our website by changing your browser settings, but by rejecting them, you may affect the functionality of the website or some features of the website. For more information about cookies, including how to change your browser settings, visit www.allaboutcookies.org

 

Information we collect when you contact us

We collect and use information from people who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.

 

• Email

When you send a message to the email address displayed on our site, we collect your email address and any other information you provide in that email (such as your name, phone number, and information contained in any signature block in the email).

 

• Contact form

When you contact us using the contact form, we collect: name, surname, email, phone number. We also collect any other information you provide when you complete the contact form in the comments field. If you do not provide the information requested by the contact form, you will not be able to send it, and we will not receive your request, therefore we will not be able to respond.

 

• Phone

When you contact us by phone, we collect your phone number and any information you provide during the conversation with us. We record phone calls.

 

• Mail

If you contact us by mail, we will collect all the information you provide in any postal communications you send us.

 

Information we collect when you interact with our site

We collect and use data from people who interact with certain features of our website, in accordance with this section and the section entitled Disclosure and additional uses of your information.

 

• Newsletter

When you subscribe to our newsletter to receive information about promotions, events, or contests from us through subscription forms or any other form through which you can express your consent to be included in the database, we collect name, surname, email.

 

Registering on our site

When you register and create an account on our site, we collect the following information: name, surname, email address, phone. If you do not provide all the information requested by the registration form, you will not be able to register or create an account on our website.

 

Information we collect when you place an order on our website

We collect and use information from people who place an order on our website in accordance with this section.

 

Information collected when you place an order

• Client's IP address;
• Client's name;
• Client's surname;
• Client's phone;
• Card type;
• Client's name indicated on the card;
• Client's email address;
• Transaction currency;
• data for other clients for whom the reservation is made, including minors' data

 

If you do not provide this information, you will not be able to purchase our goods or services on our site or enter into a contract with us.

 

Disclosure and additional use of your data

This section sets out the circumstances in which we will disclose your data to third parties and any additional purposes for which we use your data.

 

Disclosure of your information to service providers

We use a number of third parties to provide services that are necessary to run our business or to help us conduct our business and who process your information for us on our behalf, namely:

• Telephone service providers
• Email service providers
• IT service providers
• Website developers
• Web hosting service provider
• Marketing service providers
• Email marketing service provider

Your information will be shared with these service providers where necessary to provide the service you have requested, whether this request is to access our site or order goods and services from us.

 

Disclosure of your information to other third parties

We disclose your information to third parties in certain circumstances, as outlined below.

Providing information to third parties, such as Google Inc., Facebook. Google collects information through the use of Google Analytics on our website. Google, Facebook, use this information, including IP addresses and cookie information, for various purposes, such as improving the quality of our services and your browsing experience. The information is collected by Google and Facebook anonymously.

 

• Consultants

Occasionally, we obtain advice from consultants, such as lawyers, audit firms, public relations professionals, and sociological research firms. We will share your information with these third parties only if it is necessary to allow these third parties to provide relevant advice to us. Our consultants are located in Romania.

 

• Business partners

Business partners are companies we work with that provide goods and services similar to those we offer, which are complementary to our own business or that allow us to provide goods or services that we cannot offer alone. We share information with our business partners if you have requested services they provide, either independently or in connection with our own services, to fulfill our contractual obligations to you. Our business partners operate in the fields of tourism, hotel, and transport services.

 

• Independent contractors

Occasionally, we use independent contractors in our business. Your information will be shared with independent contractors only if it is necessary for them to perform the service we have contracted them to perform in connection with our business.

Our independent collaborators are tour guides or group escorts or local representatives of the company in various tourist destinations.

 

• Insurers

We will disclose your information to our insurers if it is necessary to do so, for example: if you opt for the insurance system when purchasing a travel package, or later, in connection with a complaint or a potential claim we receive/make or in accordance with our general disclosure obligations under our insurance contract with them.

 

Disclosure and use of your information for legal reasons

Indicating possible criminal acts or threats to public safety to a competent authority

If we suspect that criminal or potential behavior has occurred, we will need, in certain circumstances, to contact a competent authority, such as the police. This may be the case, for example, if we suspect that fraud or cybercrime has been committed or if we receive threats or malicious communications towards us or third parties.
In general, we will only need to process your information for this purpose if you have been involved or affected by such an incident in some way.

 

Changes to our privacy policy

We periodically update and modify our privacy policy.

Minor changes to our privacy policy

If we make minor changes to our privacy policy, we will update the Privacy Policy with a new effective date mentioned at the beginning of it. The processing of your information will be governed by the practices set out in the new version of the Privacy Policy from its effective date.

Major changes to our privacy policy or the purposes for which we process your information

If we make major changes to our privacy policy or intend to use your data for a new purpose or for a purpose different from the purposes for which we initially collected it, we will notify you by email (if possible) or by posting a notice on our website. We will provide you with information about the change in question and the purpose and any other relevant information before using your information for the new purpose. Whenever necessary, we will obtain your prior consent before using your information for a purpose different from the purposes for which we initially collected it.